Refund policy

At Teawerx, we take care to ensure every tin meets our standards before it leaves us. If something isn't right with your order, we're here to help.

Return Policy

We accept returns under the following conditions:

  • Items must be unopened and unused
  • Requests must be made within 14 days of delivery
  • Customers are responsible for return shipping costs, unless the item arrived damaged or incorrect
  • Refunds are processed once the returned item is received and inspected

To start a return, contact us at help@teawerx.com with your order number.

Damaged or Incorrect Orders

Please inspect your order upon arrival. If anything is defective, damaged, or incorrect, contact us within 14 days and we'll make it right.

A Note on Taste

Tea is an agricultural product. Climate, soil, harvest timing, and seasonal conditions all shape the final cup, and subtle variation between batches is part of working with something natural rather than against a defect. For this reason, and in line with standard practice for food and beverage, we can't accept returns on opened items based on personal taste preferences — flavor, aroma, color, or general dislike.

If you have questions about a tea before you open it, reach out. We're glad to help you find the right fit.

Refunds

Once we receive and inspect your return, we'll let you know whether it's approved. Approved refunds are issued to the original payment method within 10 business days. Your bank or card issuer may take additional time to post the refund.

Exchanges

We do not offer direct exchanges. The fastest way to get what you want is to return the original item and place a new order once the return is accepted.

Questions?

Email us at help@teawerx.com.